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Desi Meal Box

Terms & Conditions

Last Updated: 20 March, 2026

By subscribing to, ordering, receiving, or using the services of Desi Meal Box, or by using our website, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

1. Subscription & Payment

  • 1.1. All meal subscriptions are subject to availability and confirmation by Desi Meal Box.
  • 1.2. Once a subscription has started, the subscription payment is non-refundable, except where otherwise agreed by Desi Meal Box or required by applicable law.
  • 1.3. Renewal payments must be settled before the final meal of the current subscription plan to ensure uninterrupted service.
  • 1.4. Desi Meal Box reserves the right to suspend or discontinue service if the required payment has not been received.
  • 1.5. Prices, plans, meal quantities, and services may be revised from time to time. Customers will be informed of applicable changes where reasonably practicable.

2. Customer Unavailability & Missed Delivery

  • 2.1. If a customer will not be available to receive a scheduled meal, the customer must inform Desi Meal Box at least one day in advance.
  • 2.2. If the customer fails to provide prior notice, or is unavailable at the time of delivery, the scheduled meal may be counted as delivered and deducted from the subscription, even if the customer does not personally receive the meal.
  • 2.3. If the customer does not answer the delivery partner's calls or messages, the delivery partner may leave the food at a safe location previously designated by the customer, where reasonably possible.
  • 2.4. Once the food has been left at the location designated or approved by the customer, responsibility for the food passes to the customer.

3. Delivery Time & Delivery Conditions

  • 3.1. Desi Meal Box does not guarantee delivery at an exact specific time.
  • 3.2. Customers will be provided with a delivery time window, within which the meal is expected to be delivered.
  • 3.3. Delivery times may occasionally vary due to traffic, weather, road conditions, delivery volume, operational circumstances, or other factors beyond our reasonable control.
  • 3.4. Customers must provide accurate delivery information and ensure that the delivery location is accessible to the delivery partner.

4. Safe Delivery Location & Responsibility After Delivery

  • 4.1. Customers must provide a suitable and reasonably safe location where the delivery partner may leave the food if the customer is unavailable.
  • 4.2. If food is left at the customer's designated location, Desi Meal Box shall not be responsible for any subsequent damage, contamination, spoilage, theft, insect exposure, temperature changes, or other issues occurring after delivery.
  • 4.3. Customers are responsible for collecting the food promptly and storing it appropriately after delivery.
  • 4.4. If the customer specifically instructs the delivery partner to leave the food at a particular location, the customer assumes responsibility for the food once it has been placed at that location.

5. Homemade Food & Taste Variations

  • 5.1. Desi Meal Box provides homemade-style food prepared with the intention of providing fresh, home-style meals.
  • 5.2. As the food is homemade, reasonable variations in taste, appearance, texture, colour, consistency, seasoning, and preparation may occur from one day or batch to another.
  • 5.3. Taste preferences are subjective. A customer's personal preference or dissatisfaction with taste alone does not constitute a defect in the food and does not automatically entitle the customer to a refund.
  • 5.4. Our food is prepared to provide a home-style dining experience and may not always have identical taste or presentation on every occasion.

6. Menu & Ingredient Changes

  • 6.1. Menu items may change depending on market availability, ingredient quality, seasonality, freshness, and operational requirements.
  • 6.2. Desi Meal Box reserves the right to substitute or modify a menu item where a particular ingredient is unavailable, unsuitable, or cannot reasonably be obtained.
  • 6.3. Any substitution will, wherever reasonably possible, remain consistent with the applicable weekly meal plan, meal category, and promised quantity.
  • 6.4. The weekly menu determines the applicable meal items and quantities for the customer's subscription.
  • 6.5. Reasonable changes to the menu do not constitute grounds for cancellation or refund where the replacement is of a reasonably equivalent meal category or value.

7. Food Tasting & Transparency

  • 7.1. Where applicable, Desi Meal Box may provide food for tasting purposes so that prospective customers can experience the quality, taste, preparation style, and suitability of our food before starting a regular subscription.
  • 7.2. Tasting or sample meals are intended to provide transparency and allow customers to understand the nature of our homemade food.
  • 7.3. Customers are encouraged to make use of any available tasting opportunity before committing to a regular subscription.

8. Allergies & Dietary Requirements

  • 8.1. Customers must inform Desi Meal Box before starting their subscription of any known food allergies, intolerances, dietary restrictions, or other food-related requirements.
  • 8.2. Customers are responsible for providing complete and accurate information regarding their allergies and dietary requirements.
  • 8.3. Although reasonable care is taken during food preparation, Desi Meal Box cannot guarantee an entirely allergen-free environment, particularly where different ingredients are prepared in the same kitchen.
  • 8.4. Customers with serious or life-threatening allergies should exercise appropriate caution and seek clarification from Desi Meal Box before consuming any food.

9. Food Opening / Unboxing Video Requirement

  • 9.1. For complaints relating to missing items, incorrect quantity, damaged packaging, food condition, contamination, foreign objects, leakage, or any issue that can reasonably be verified at the time of opening, the customer may be required to provide a continuous video recording of the food package being opened.
  • 9.2. The video should clearly show the sealed/closed package before opening, the packaging condition, labels where applicable, and the complete opening/unpacking process.
  • 9.3. The recording should be continuous and unedited, without cuts or interruptions, so that the condition of the food and package can be reasonably verified.
  • 9.4. Customers may also be requested to provide photographs, additional videos, order details, or other reasonable evidence to assist with investigating a complaint.
  • 9.5. Where the relevant issue cannot reasonably be verified due to the absence of appropriate evidence, Desi Meal Box reserves the right to decline the complaint or request further information before determining an appropriate resolution.

10. Complaints & Disputes Regarding Food

  • 10.1. Any complaint relating to the quality, quantity, condition, packaging, or delivery of a meal must be reported to Desi Meal Box through WhatsApp within 24 hours of delivery.
  • 10.2. Customers should provide all relevant information and supporting evidence when submitting a complaint.
  • 10.3. Where appropriate, Desi Meal Box may request photographs, videos, the food package, order details, or other information to verify the complaint.
  • 10.4. Complaints submitted after the specified period may not be considered, particularly where the condition of the food can no longer be reasonably verified.
  • 10.5. Desi Meal Box will review genuine complaints fairly and may, at its reasonable discretion, provide an appropriate resolution where justified.

11. Food Storage & Consumption

  • 11.1. Customers are responsible for storing the food appropriately after delivery.
  • 11.2. Customers should consume the food within an appropriate period and follow suitable food-storage and reheating practices.
  • 11.3. Customers should not consume food that has been improperly stored, left unrefrigerated for an unsafe period, tampered with, or otherwise appears unsuitable for consumption.
  • 11.4. Desi Meal Box shall not be responsible for food deterioration or contamination caused after delivery due to improper storage, handling, reheating, delayed consumption, or other actions outside our control.

12. Temporary Closure or Service Interruption

  • 12.1. Desi Meal Box may temporarily suspend, modify, or close its food service due to operational requirements, maintenance, holidays, emergencies, kitchen-related circumstances, government restrictions, or other unforeseen circumstances.
  • 12.2. Wherever reasonably possible, customers will be informed at least one day in advance of any planned closure or interruption.
  • 12.3. Where a closure or interruption affects prepaid meals, Desi Meal Box will communicate the applicable arrangement to affected customers.

13. Website & Customer Account

  • 13.1. Customers may be required to provide certain information when registering on or using the Desi Meal Box website.
  • 13.2. Customers are responsible for ensuring that all information submitted through the website is accurate, complete, and up to date.
  • 13.3. Where an account, username, password, or other login credentials are provided, customers are responsible for maintaining the confidentiality of their credentials.
  • 13.4. Customers must not share their login credentials with unauthorized persons or use another person's account without permission.
  • 13.5. Desi Meal Box reserves the right to restrict, suspend, or terminate access to a website account in cases of suspected misuse, unauthorized access, fraudulent activity, or violation of these Terms & Conditions.

14. Website Content & Food Images

  • 14.1. Photographs and images displayed on the website, social media, advertisements, or promotional materials are intended for illustrative purposes.
  • 14.2. The actual appearance, presentation, portion arrangement, colour, and packaging of meals may reasonably differ from photographs displayed online.
  • 14.3. Desi Meal Box makes reasonable efforts to ensure that website information, menus, prices, descriptions, and availability are accurate; however, occasional errors, omissions, or outdated information may occur.
  • 14.4. Desi Meal Box reserves the right to correct errors and update website information whenever necessary.

15. Customer Responsibilities

  • 15.1. Customers must provide accurate information, including their name, contact number, delivery address/location, and any other information required to provide the service.
  • 15.2. Customers must remain reasonably reachable during the applicable delivery window when receiving a meal.
  • 15.3. Customers must not provide misleading, incomplete, or incorrect information that may affect delivery or service.
  • 15.4. Customers are responsible for ensuring that their delivery location is suitable for receiving and safely storing food.

16. Misuse of Service

  • 16.1. Customers must not misuse the website, service, communication channels, payment systems, or any other Desi Meal Box facility.
  • 16.2. Fraudulent orders, false or intentionally misleading complaints, abusive behaviour, harassment of staff or delivery personnel, unauthorized account access, or deliberate misuse of the service may result in suspension or termination of service.
  • 16.3. Desi Meal Box reserves the right to take reasonable action against any customer who violates these Terms & Conditions.

17. Privacy & Customer Information

  • 17.1. Customer information may be collected and used for legitimate business purposes, including subscription management, delivery, customer communication, payment processing, customer support, and service improvement.
  • 17.2. Desi Meal Box will take reasonable measures to protect customer information and handle personal information in accordance with applicable laws and its applicable privacy practices.

18. Changes to These Terms & Conditions

  • 18.1. Desi Meal Box reserves the right to update, modify, or amend these Terms & Conditions from time to time.
  • 18.2. Updated Terms & Conditions may be published on the website and/or communicated to customers through appropriate channels.
  • 18.3. Continued use of the service after an applicable update may constitute acceptance of the revised Terms & Conditions, subject to applicable law.

19. Governing Law & Dispute Resolution

  • 19.1. These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates and the relevant Emirate, subject to any mandatory rights and protections available to consumers under applicable law.
  • 19.2. Any dispute arising in connection with the service should first be brought to the attention of Desi Meal Box so that the parties may attempt to resolve the matter amicably.
  • 19.3. If a dispute cannot be resolved amicably, it may be referred to the appropriate competent authority or court in accordance with applicable law.

20. Acceptance of Terms

  • 20.1. By subscribing to a meal plan, placing an order, making a payment, receiving a meal, creating or using an account, or otherwise using the services of Desi Meal Box, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.
  • 20.2. If a customer does not agree to these Terms & Conditions, they should not subscribe to or use the services of Desi Meal Box.

Important Customer Notice

Desi Meal Box provides homemade-style food. Reasonable variations in taste, appearance, texture, seasoning, and preparation may occur. Customers must inform us of any allergies or dietary restrictions before starting their subscription. Customers must notify us at least one day in advance if they will be unavailable to receive a scheduled meal.

For complaints relating to the condition, quantity, missing items, packaging, or contents of a meal, customers may be required to provide a continuous, unedited food-opening/unboxing video to enable proper verification of the complaint.

By subscribing to or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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